Thelists can be shared among all attendants, or dedicated toone attendant. Each extensioncan be in multiple BLF lists – for example, a salesrepresentative in a branch office could appear in boththe list for sales and the list for the branch office. If they are notavailable, the operator can see at a glance if there issomeone else in their group who could speak to thecaller, improving service to the callers. Multiple BLFlists allow the operator to have dedicated lists for eachgroup or department – making it quicker and easier tofind an employee and see their status. In many cases, enterprise console attendantssupport multiple departments or groups. Multiple Busy Lamp Field ListsBusy Lamp Field capabilities allow the operator tomonitor the status of extensions and transfer calls with asingle click. Presence and InstantMessaging (IM) support allows the consoleoperator to see if someone is away from theirdesk, busy, or does not want to be disturbed.IM support allows operators to quickly sendmessages to a user to let them know they havea call, or to ask a quick question on behalfof the caller.ġ019_4818-5550_IP_Console_DS:Layout 1 10/9/09 1:36 PM An employee needs to have a seamlessway of informing the attendant when theywill not be at their desk. Presence and Instant Messaging SupportPresence is a standard requirement for enterprisesattendants. The 5550 IP Console’s sophisticatedcall handling features make it ideal for high volumecall environments where attendants need to managecalls rather than simply answer phones. Over 90% of incomingcalls can be transferred with a single click, reducingsearches, improving accuracy, and making attendantshighly efficient. Ideal for Busy Enterprise andDepartmental AttendantsThe 5550 IP Console’s Busy Lamp Field (BLF)-basedTransfer Assistant functionality provides an automaticsearch for every call, providing attendants with a MostRecent / Most Frequent panel. Attendants can now work from anywhere, at anytime. With teleworker support, the corporate answering point is flexibleĪnd mobile. It combines an intuitive PC interface andĪ specialized telephony keypad for easy dialing and quick access to call processing and The Mitel® 5550 IP Console is a PC-based attendant console and administration applicationįor the Mitel Communications Director (MCD). Providing Enterprise Console Attendant Advanced Presence Information IM support allows operators to quickly send messages to a user to let them know they have a call, or to ask a quick question on behalf of the caller. Presence and Instant Messaging (IM) support allows the console operator to see if someone is away from their desk, busy, or does not want to be disturbed. An employee needs to have a seamless way of informing the attendant when they will not be at their desk. Presence and Instant Messaging Support Presence is a standard requirement for enterprises attendants. The 5550 IP Console’s sophisticated call handling features make it ideal for high volume call environments where attendants need to manage calls rather than simply answer phones. Over 90% of incoming calls can be transferred with a single click, reducing searches, improving accuracy, and making attendants highly efficient. Ideal for Busy Enterprise and Departmental Attendants The 5550 IP Console’s Busy Lamp Field (BLF)-based Transfer Assistant functionality provides an automatic search for every call, providing attendants with a Most Recent / Most Frequent panel. With teleworker support, the corporate answering point is flexible and mobile.Attendants can now work from anywhere, at anytime. It combines an intuitive PC interface and a specialized telephony keypad for easy dialing and quick access to call processing and telephony features. DATA SHEET Providing Enterprise Console Attendant Advanced Presence Information The Mitel ® 5550 IP Console is a PC-based attendant console and administration application for the Mitel Communications Director (MCD).
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